Delete your Movey account

From the app

• Open Movey and sign in.
• Go to Account (the last tab).
• Tap “Delete account” under “Log out”, then confirm.

If you have a ride in progress, finish or cancel it first. If your wallet has a balance, or you owe commission as a captain, contact us to settle it first.

Without the app

Message us on WhatsApp +20 104 000 6564 or email [email protected] from the account’s mobile number or email, with the subject “Delete my Movey account”. We delete it within 7 days and confirm.

What is deleted

• Your mobile number, email address and name.
• A captain’s vehicle details and document photos.
• Your notification tokens.
• All your sign-in sessions on every device.

What is kept

Past trips, ratings and payment records stay for accounting and safety, but no longer carry your name or mobile number. Signing up again with the same number creates a new, empty account.

Privacy policy

See the full Movey privacy policy.

Last updated: 9 November 2026