Who we are
Movey is operated by Enkima (enkima-eg.com), Cairo, Egypt. Contact: [email protected] or WhatsApp +20 104 000 6564.
What we collect
- Your mobile number or email address, to sign you in with a one-time code sent by SMS or email, and a contact number for your rides.
- Your name and preferred language, if you enter them.
- Your precise location while the app is open: riders, to set the pickup point and show nearby captains; captains, while they are online, so riders can be matched with them and follow the trip live. The app does not collect location in the background.
- Trip details: pickup and drop-off places, route, fare, offers, trip code, cancellations, ratings and tips.
- Wallet and payment records: top-ups, fares paid from the wallet or online, captains’ earnings and commission. Cash is paid to the captain directly. Card payments are entered on the page of our payment provider, Paymob; Movey never sees or stores card numbers — only the amount, the ride and whether the payment succeeded.
- For captains: vehicle model, colour and plate number, and photos of the documents you submit for review (driving licence, vehicle licence, national ID, criminal record certificate, vehicle photo), taken with the camera or picked from the gallery only when you choose to. These photos are seen only by Movey staff who review captains.
- A notification token for your phone, so we can send ride updates (a captain accepted, arrived, and so on).
- Basic technical data needed to run the service, such as the time of requests and error logs on our server.
How we use it
- To sign you in and keep your account secure.
- To match riders with nearby captains, calculate fares, show live tracking and keep trip and payment history.
- To review captains before they can accept rides, and to handle complaints, safety issues and disputes.
- We do not sell your data and we do not show advertising.
Who we share it with
- The other party of your trip: the rider sees the captain’s name, vehicle, plate, rating and live location; the captain sees the rider’s name, pickup point and destination.
- Service providers that run parts of the service for us: the SMS provider Twilio (your mobile number and the code), our email provider (your email address and the code), Firebase Cloud Messaging by Google (the notification token and ride updates), Paymob (the amount and ride for online payments), Google Maps Platform (places and coordinates you search for, to find places and routes), and OpenStreetMap tile servers (which receive your device’s internet address when the map loads).
- Authorities, when the law requires it.
How we protect it
All traffic between the app and our server is encrypted (HTTPS). Your sign-in tokens are kept in the phone’s secure storage, and only authorised Movey staff can open the control panel.
How long we keep it
We keep your account while you use it. Trip, rating and payment records are kept for accounting and safety after the account is deleted, without your name or mobile number.
Deleting your account
You can delete your account at any time from the app or by contacting us — see how to delete your Movey account.
Children
Movey is not meant for people under 18.
Changes
If this policy changes, we will update this page and the date below.
Last updated: 9 November 2026